Privacy Policy

Sree Chaitanya Dental Clinic (“we”, “our”, “us”) is committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.sreechaitanyadental.com or use any of our clinic services.

We act in accordance with India's Digital Personal Data Protection (DPDP) Act, 2023, relevant provisions of the Information Technology Act, 2000, and internationally recognised HIPAA-aligned principles for the protection of patient health information (PHI).

We collect the following categories of data:

• Identity & Contact Data: Full name, date of birth, gender, phone number, and email address.
• Health & Clinical Data: Dental history, X-rays, treatment records, prescriptions, allergy information, and insurance details.
• Appointment Data: Booking details, preferred dates/times, and service selections.
• Technical Data: IP address, browser type, operating system, and cookies when you visit our website.
• Payment Data: Billing information processed through PCI-DSS compliant payment gateways. We do not store card details on our servers.

We use your data solely for lawful purposes, including:

• Scheduling and managing your dental appointments.
• Providing clinical care, treatment planning, and follow-up.
• Sending appointment reminders via SMS, WhatsApp, or email.
• Processing payments and issuing invoices / insurance claims.
• Improving our website, services, and patient experience.
• Complying with legal, regulatory, or court-ordered obligations.

We will never sell your personal or health data to third parties for marketing purposes.

We may share your information with:

• Treating Clinicians: Doctors, dental hygienists, and specialists involved in your care within Sree Chaitanya Dental Clinic.
• Referral Specialists: Only with your explicit consent when a referral is required.
• Insurance Providers: To process claims on your behalf.
• IT & Platform Vendors: Under strict data processing agreements that prohibit independent use of your data.
• Regulatory Authorities: As required by law, court order, or public health mandates.

Clinical and treatment records are retained for a minimum of 7 years from the date of last treatment, in compliance with Indian medical record-keeping regulations. For minor patients, records are retained until the patient turns 25 years of age. Website usage data is retained for up to 24 months.

As a data principal under India's DPDP Act 2023, you have the right to:

• Access a summary of personal data held about you.
• Correction of inaccurate or incomplete personal data.
• Erasure (“right to be forgotten”) subject to applicable legal retention requirements.
• Grievance Redressal through our designated Data Protection Officer.
• Withdrawal of Consent for communications or non-essential data processing.

To exercise any of these rights, contact our Data Protection Officer at dpo@sreechaitanyadental.com or write to our registered address.

Our website uses strictly necessary cookies for session management and, with your consent, analytics cookies (e.g., Google Analytics) to understand how visitors use the site. You can manage cookie preferences via your browser settings or our cookie consent banner. We do not use advertising or cross-site tracking cookies.

We employ administrative, physical, and technical safeguards including: AES-256 encryption at rest, TLS 1.3 in transit, role-based access controls, regular vulnerability assessments, and staff training on patient data confidentiality. In the event of a data breach, we will notify affected individuals and the Data Protection Board of India within the timeframes prescribed by law.

For privacy-related queries, corrections, or complaints, please contact:
Data Protection Officer — Sree Chaitanya Dental Clinic
Email: dpo@sreechaitanyadental.com
Address: 2nd Floor, Manjeera Pipeline Road, Near Kadimi Hospital, Chandanagar, Hyderabad – 500050, India
Phone: +91 90145 31173